Frequently Asked Questions

You can shop online at https://www.atkinsons1799.com by following these steps:

1. Browse the product categories and add everything you want to buy to your shopping cart.
2. You can check what's in your shopping cart at any time by clicking on the shopping cart icon in the top right-hand corner.
3. When you have finished shopping, you have two payment options:
4. You can proceed with one of the express payments listed in the cart preview, which you can see after clicking on the cart icon.
5. Or you can click on “Go to cart” and proceed with the next steps.
6. If you have an account on our website, complete your purchase as a registered customer by clicking on ‘Log in to your account’ and entering your email address and password.

If you do not have an account, you can continue as a guest.

Fill in the fields with the required information.

Choose how you want to pay and, if the payment is successful, you will be automatically redirected to a page showing that your order has been confirmed.

You will then receive an email confirming your order. If you do not see it in your inbox, check your spam folder.

Yes, complimentary gifts are included, when specific terms and conditions are met, for orders above £150 or €150.

The complimentary gifts that are available only become visible on your shopping cart page and must be added manually to your shopping cart before proceeding to checkout.

The availability of complimentary gifts may vary over time, so please always refer to what you see in your shopping cart, where those currently available will always be listed.

Please note! If you choose to proceed with express payment, you will not go through the shopping cart page and will not be able to add complimentary gifts to your order.

In most cases, you can purchase as many items as you wish. Occasionally, we may need to limit the quantity of a particular product if, for example, it is a limited edition or a customisable product, such as the Custom Sample Set.

If you have a promotional code, you can enter it in the ‘Discount code’ field on the checkout page. Once entered, the discount will be applied automatically.

If you use a promotional code, shipping costs may apply to your order. Always check the terms and conditions of use for your discount code.

If you have any questions about how your specific promotional code works, please do not hesitate to contact us.

No, once your order has been placed and you have received your order confirmation, it will no longer be possible to make any changes, including adding discount codes or promotions.

Once your order has been paid for and confirmed, it will no longer be possible to make changes to the order or request its cancellation.

Please note that you can always request a return of your entire order or of certain products under the terms and conditions set out on our returns page.

We are sorry, but we cannot replace products. If you have purchased a product by mistake, please remember that you can always request a return in compliance with the terms and conditions set out on our returns page.

We are sorry, but all orders from our online shop must be placed via the website www.atkinsons1799.com. This allows us to be more efficient and ensure that you receive your products quickly and with tracking.

We reserve the right to cancel an order or certain items in an order if the products are no longer available or if the payment has not been successful.

Please note that if your order has been cancelled automatically, the order amount will be credited back to the same payment method you used. Refund times may vary depending on the method chosen.

If you have any questions, please do not hesitate to contact us.

You can request a return within 14 days upon receipt of your order. Please note that the products you wish to return must be unused, undamaged and sealed in their original packaging.

You can find all the information you need to request a return on the Returns and Refunds page.

Please note: some products may not be eligible for return. For example, Discovery Sets or customisable products cannot be returned.

If you have any further questions or concerns about the returns process, please do not hesitate to contact us.

No, there are no additional costs for returns, except for the return shipping costs, which are your responsibility. Please note that we do not provide prepaid return labels. For all the information you need about your return, please see the Returns and Refunds page.